Why can't I know the shipping cost before I place my orders?
We don't know the shipping cost until we get the quotation from our shipping agent. Shipping is currently highly volatile in terms of price fluctuation and changes on a daily basis.
It also depend on the total weight and/or total volume weight of your order. Generally we get back to you in a few hours with a shipping quotation.
If you consider the shipping cost high you can cancel this order.
Where do you ship from?
We ship either from Hong Kong or from China.
The shipping cost is high. How can I keep my profit margins at 100%?
At this moment the best we can do to support our customers is to offer free products. These products need to be light in weight and volume weight, so we offer fridge magnets.
Once these products are sold, you will be able to recover 100% the shipping cost. For example, if the shipping cost is $240 we will offer you 48 magnets, that retail at $5 each. You can make that selection, or we can do it for you.
How long does my order take to arrive?
Anything between 7 to 10 days.
What shipping couriers do you use?
How do I settle my bill?
We will send you either an invoice, that you can settle online. Bills are settled either on Stripe or PayPal. Your choice.
Where are your products manufactured?
In Italy, China and in Vietnam.
Do you offer net terms?
Yes, we offer 30 days payment terms. We will need a valid credit card and before we ship out, we will put a hold on your credit card for 30 days. After 30 days your card is charged. Contact us for more information.