You have 30 days from the date of purchase to request a return or exchange. After 30 days, we’re not able to issue refunds or replacements.

• Items must be unused and in their original packaging.
• You’ll need a receipt or proof of purchase.

Please note: Gift cards and discounted/sale items cannot be returned.

Once your return arrives and we’ve inspected it, we’ll email you to confirm. If approved:

• Refunds go back to your original payment method.
• Please allow a few business days for your bank or card issuer to finalize the credit.

If you don’t see the refund after a few days, contact your bank first. Then, email us at care@littledropsofwater.com.

We happily replace items that arrive damaged or defective—and in these cases, we cover the return shipping costs.

To start an exchange:

1. Email us at care@littledropsofwater.com with photos of the damage.
2. We’ll provide you with a prepaid return label.
3. Send the item to:
   Little Drops of Water
   1915 Aster Rd
   Sycamore, IL 60178
   United States

If the item was marked as a gift and sent to the recipient, we will give a gift credit once we get the return.

If it wasn’t marked as a gift (or was shipped to the buyer first), the refund goes to the original purchaser.

• For broken or defective items, we cover the return shipping costs.
• For all other returns (e.g., change of mind), shipping is paid by the customer and is non-refundable.
• If your order got free shipping, that’s great! But if you return some items, the cost of shipping might be taken out of your refund.
• For returns over $75, we recommend a trackable service and/or shipping insurance.